Terms & Conditions

By registering and accepting Assam Aroma terms and conditions you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party if we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us, please either email info@assamaroma.com or call us on 07711067332, our offices are open Monday to Friday 10am to 6pm (except English Bank Holidays) Messages can be left outside office hours. Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.

Assam Aroma only sells 100% genuine products; we do not sell any fakes or copies. We do occasionally sell damaged items or items without their original packaging (and lid), this is always advertised on the product details and in no way reflects on the quality of the product.

Images are for illustration purposes only and may differ from the actual product received. Colours on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations.

All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so, please recheck your order before submitting payment.

We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, Delta or by Paypal Assam Aroma will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.

Refunds will be processed via the original payment method unless otherwise agreed by management.

All prices are in GBP(£) and include VAT. If you have used our Google Translate facility, please note that prices will still be charged in GBP, but may incorrectly display in an alternate currency at points throughout the order process.

Assam Aroma does not operate a price-matching policy.

Where applicable, prices are shown in Euros (€) and US Dollars ($) are based on an average daily exchange rate. When you add items to your shopping bag the prices will revert back to GBP (£) as we only currently transact in GBP (£) When your order is processed the total actually charged may vary dependant on the rate of exchange at that time.

Assam Aroma does not store any credit or debit card details; all card payments are made through Stripe which is a secure service.

The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event, we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.